WhatsApp Food Delivery for Railway Passengers launched; Know how to order food from the train

Zoop India has teamed up with Haptik to launch new WhatsApp Food Delivery for train passengers. Here’s how to order food.

Rail travelers can now place food orders and get their deliveries straight to their seats with real-time order tracking, feedback and support. curious how? Jio Haptik Technologies Limited (Haptik), a WhatsApp chatbot solution provider, and Zoop, an IRCTC partner for in-train food delivery, have partnered to enable rail travelers to seamlessly order and deliver food during train journeys.

Powered by Haptik’s advanced Conversational Commerce capabilities, the WhatsApp-based self-service food delivery platform enables passengers to place food orders and get their deliveries straight to their seats with real-time order tracking, feedback and support. Travelers can easily use their PNR number to order food from select restaurants at scheduled train stops.

The WhatsApp chatbot platform helps passengers solve network connectivity issues and improve the accessibility of high-quality food during their train journeys. You can chat with Zoop on WhatsApp at +91 7042062070.

For example, train passengers can place orders on Zoop’s WhatsApp chatbot

Step 1:

Open WhatsApp on your phone and chat with Zoop on +91 7042062070 by simply texting a ‘Hello’ message.

Step 2:

After which you will get a reply from Zoop asking what you want to do by offering you various options such as Order Food, Check PNR Status, Track Order, and so on.

Step 3:

If you want to order food, you have to click on the option that says the same.

Step 4:

You must then provide your 10-digit PNR number.

Step 5:

After this, you will be asked to confirm your PNR and other details.

Step 6:

Once you confirm that all the details are correct, you will be asked to choose the station where you would like your meal delivered.

Step 7:

After selecting the station you have to choose the restaurant where you want to have your food.

Step 8:

Then choose the dish you want to eat.

Step 9:

After you have placed the order, you will receive an overview of your order and you must proceed with payment.

Step 10:

If you provide the payment option and confirm your number for further communication, your order will be placed.

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